THANK YOU FOR CHOOSING GORGEOUS GEM COLLECTION, LLC

LOCATED IN HYATTSVILLE, MARYLAND

Please READ all of the following information and policies before BOOKING. MOST OF YOUR QUESTIONS AND CONCERNS WILL BE ANSWERED BELOW.

ONCE YOU HAVE BOOKED FOR A SERVICE, YOU ARE AGREEING TO THE TERMS AND CONDITIONS.

• SORRY BUT NO SAME DAY APPOINTMENTS ARE ALLOWED.

• NO EXTRA GUESTS OR CHILDREN PERMITTED, WE LIKE TO KEEP THINGS PERSONAL :)

• NO SYNTHETIC OR T-PART WIGS WILL BE ACCEPTED.

• PLEASE NOTE THAT WE HAVE THE RIGHT TO ACCEPT OR DENY ANY LACE BASED OFF THE QUALITY. PLEASE FEEL FREE TO SEND US A VIDEO OF YOUR LACE BEFORE BOOKING VIA INSTAGRAM @gorgeousgemcollection.

• A DEPOSIT IS REQUIRED FOR MOST SERVICES, REMAINING BALANCE CAN BE PAID THROUGH OUR WEBSITE OR IN CASH.

• WASH, BLOW DRY & BRAID DOWN WILL BE INCLUDED FOR ANY SERVICE THAT REQUIRES AN INSTALL :) THERE IS NO PRICE CHANGE IF YOU CHOOSE TO COME WITH YOUR HAIR PRE PREPPED.

• FOR WIG CONSTRUCTION, CLIENT IS REQUIRED TO PAY THE FULL AMOUNT.

• FOR COLORING, CLIENT IS REQUIRED TO PAY THE FULL AMOUNT.

• IF YOU WOULD LIKE TO GET A WIG MADE, SELECT WIG CONSTRUCTION. IF YOU PURCHASE HAIR FROM @theglambarhaircompany on INSTAGRAM, RECEIVE 30% OFF ON THE WIG CONSTRUCTION FEE.

• IF YOU HAVE A LOW HAIRLINE, IT IS REQUIRED THAT YOU PROVIDE A 13x6 FRONTAL IF YOU WANT A FRONTAL WIG MADE OR INSTALLED.

• IF YOU HAVE A LOW HAIRLINE, IT IS REQUIRED THAT YOU PROVIDE A 5X5 CLOSURE IF YOU WANT A CLOSURE WIG MADE OR INSTALLED.

• IF CLIENT IS MORE THAN 15 MIN. LATE, A $15 LATE FEE WILL BE CREDITED TO YOUR REMAINING BALANCE. PLEASE BE MINDFUL OF OUR TIME AND OTHER CLIENTS TIME AS WELL.

• IF CLIENT IS MORE THAN 30 MIN. LATE, APPOINTMENT WILL BE CANCELLED AND WILL NEED TO BE RESCHEDULED.

• IF STYLIST NEEDS TO RESCHDULE/ MOVE YOUR APPOINTMENT TIME, CLIENT WILL RECEIVE A DISCOUNT FOR THE INCONVENIENCE :)

• NO SHOWS WILL NOT BE ALLOWED TO BOOK AGAIN!

• PLEASE BE SURE TO SCHEDULE APPOINTMENTS TO YOUR CONVENIENCE. IF YOU HAVE OTHER APPOINTMENTS SCHEDULED FOR THAT DAY PLEASE PLAN ACCORDINGLY.

• BE MINDFUL THAT DEPENDING ON THE STYLE AND OTHER FACTORS, SOME INSTALLS MAY TAKE LONGER THAN THE LISTED TIME FRAME. WE LIKE TO TAKE OUR TIME TO ENSURE GREAT QUALITY WORK AND CLIENT SATISFACTION :)

• BE AWARE THAT INSTALL SERVICES (GLUELESS OR GLUED) REQUIRE AT HOME MAINTENANCE.

• WE DO NOT ACCEPT ANY RUSH ORDERS! NO EXCEPTIONS!

• NO REFUNDS. IF THERE IS AN ISSUE AFTER COMPLETED SERVICE WHERE GORGEOUS GEM IS AT FAULT, WE WILL HONORABLY CORRECT IT.

• WHEN THE SERVICE IS COMPLETED, PLEASE BE SURE THAT YOU ARE SATISFIED. WE WILL NOT BE HELD LIABLE FOR ANY CHANGES/TOUCH-UPS ONCE CLIENT HAS LEFT THE PREMISES.

• WE APPRECIATE YOUR SUPPORT :)

• It is NOT required, but we do request to take pictures after install :)